We are looking for a Linux & AWS Support Engineer to join our team and provide 24x7 monitoring, troubleshooting, and support for cloud-based and on-premise infrastructure. The ideal candidate should have strong expertise in Linux administration, AWS, Kubernetes, and monitoring tools.

Key Responsibilities

Infrastructure Monitoring & Troubleshooting

Provide 24x7 monitoring and triaging of alerts/tickets, ensuring timely resolution.
Troubleshoot issues related to Linux virtual servers, clusters, and DNS servers.
Identify recurring incidents/events and escalate as per the escalation matrix.
Ensure adherence to SLAs as per the customer agreement.

Cloud & System Administration

Manage and support Linux-based environments with AWS and Kubernetes.
Work on planned activities like patching, change implementation, and system updates.
Provide support for clients in a high-availability environment.
Automate tasks using scripting and automation tools (added advantage).

Collaboration & Process Compliance

Follow defined processes for incident escalation and resolution.
Coordinate with cross-functional teams to ensure smooth operations.
Interact with diverse user communities and provide quick-response support.

Requirements

Mandatory Skills & Experience

Strong communication and interpersonal skills.
Proficiency in Linux administration and troubleshooting.
Hands-on experience with AWS and/or Azure.
Experience with monitoring tools like Dynatrace, Kibana, Grafana, and Site24x7.
Ability to work in shifts (24x7 support environment).

Preferred Skills

Knowledge of Kubernetes and cloud automation tools.
Experience with scripting for automation.
Open to learning new technologies and adapting to dynamic environments.

Additional Information

Onsite work is mandatory during all business working days.

Cloud Support Associate ( Linux & AWS Support Engineer)

Job Description