Client Servicing Specialist

Roles and Responsibility

• Undergo training and gain technical skills for the tools / applications used.
• Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively.
• Monitor incoming work using JMS Expeditor board.
• Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients.
• Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary.
• Contact Customer Service when copy clarification is needed.
• Communicating ETAs to Customer Service and monitoring to ensure timely delivery.
• Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs.
• Awareness of what site is working on a specific job and status of progress of the job.