Client Services - GGB - PA Claims

Job Purpose

We are hiring an Analyst tosupport the Claims process, ensuring the quality and effectiveness of business, products, and services withinthe India business. The reinsurance placement & claims tasks process transactions for end-to-end client servicing of accounts as per IRDAI guidelines. This role requires a comprehensive understanding of the policy life cycle and the various actions required for New Business/Renewals, Mid-Term Adjustments, claims cycle, and collection.

Primary Responsibilities – Claims

• Identifying and booking claims:
• Our team identifies valid claims as per the slip, books them in the system, and ensures all claim details are accurately documented.
• Generating closings:
• We generate closing statements to facilitate the settlement of claims.

Additional Responsibilities

• Holds technical expertise in policy types and wordings
• Understanding of best practices in business processes and quality assurance
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Willingness to continuously learn and develop new skills to enhance audit effectiveness

Skills and Competencies

• Technical proficiency and understanding of insurance service
• Excellent written and oral communication skills
• Strong interpersonal skills
• High degree of ownership and accountability
• In-depth insurance domain knowledge

Minimum Qualifications

Education

• Major: Any Graduate or Postgraduate with any specialization
• Degree: Bachelor's / Master's

Licenses/Certificates

• Insurance certification will be an additional advantage

Work Experience

• Minimum 1+ year of experience in Quality Analysis within the insurance domain