Client Care Executive - Personal Clients,Cards

Job summary

In charge of day to day management of team and accountable for their results

• Set targets, review results, deal with individual performance and manage delivery of KPIs
• Ensure that team meets required Targets
• Manage, motivate and train team to ensure that performance is optimized
• Ensure that team is not providing any incorrect information or mis-selling to customers
• Regular review with the team on the performance
• Assist in job performance evaluations
• Assist teams in improving Productivity
• Handle escalation 
• Identify & report training needs
• Scheduling, if applicable
• Identify pain areas. Process improvement to be initiated
• Find solutions/ensure outcomes/ result orientation
• Monthly review and reporting on KRI/KPIs
• To reduce the attrition rates and maintain it within the limits prescribed by the organization
• Ensure self and team compliance with all applicable rules / regulations and group policies

key responsibilities

• Scheduling, if applicable
• Identify pain areas. Process improvement to be initiated
• Find solutions/ensure outcomes/ result orientation
• Monthly review and reporting on KRI/KPIs
• To reduce the attrition rates and maintain it within the limits prescribed by the organization
• Ensure self and team compliance with all applicable rules / regulations and group policies
• Customer Service Experience   
• Communication   
• Sales Exposure   

Qualifications

• Any Graduate or under graduate with 2 yrs of sales experience