Client Accounting Specialist (AR Dispute Representative)

Responsibilities:

• Handle a high volume of client communications across calls, cases, faxes, and emails.
• Negotiate with clients to reduce aged balances and maintain smooth cash flow.
• Investigate and resolve complex client inquiries and billing disputes.
• Partner with internal teams to research, identify, and resolve issues.
• Manage and administer the Billing Disputes Queue, investigating client requests promptly.
• Deliver quarterly collectability analysis to support bad debt calculations.
• Address urgent client inquiries quickly to prevent escalation.
• Clearly explain contract terms and billing details to clients.
• Prepare and submit credit approval requests and ensure timely processing.
• Maintain compliance with the Credit Authority Matrix.
• Provide management updates on all client escalations.

Qualifications & Skills:

• Bachelor's degree or equivalent experience.
• Experience in billing disputes, collections, or AR.
• Strong communication, analytical, and problem-solving skills.
• Ability to interpret contracts and reconciliations.
• Strong work ethic, adaptability, and ability to handle multiple priorities.