MOMovate Technologies
Clear Pass
Chennai ₹1-5 LPA Posted 22 May 2025
FULL TIME
Routing Protocols
Osi Model
Tcp/ip
Vlan
Dhcp
Job Description
- Troubleshoot and diagnose Level 1 issues related to products, code, and configurations.
- Ensure timely and satisfactory resolution of technical issues.
- Interface directly with international customers via phone support.
- Accurately document all customer interactions in CRM systems.
- Escalate complex or critical cases to L2 TAC with proper handoff.
- Ensure high levels of customer satisfaction and service consistency.
- Demonstrate deep understanding of OSI layers and associated protocols.
- Analyze network traffic using tools like Wireshark for issue identification.
- Possess in-depth knowledge of IP addressing, subnetting, ARP, VLANs, STP, routing protocols (RIP, OSPF), DHCP operations, and switching.
- Apply structured troubleshooting methods using OSI model layers for effective problem-solving.