Claims Manager

Key Responsibilities:

1. Claims Processing and Resolution:

• Oversee end-to-end claims validation, approval, and settlement processes.

• Ensure claims related to stock returns, pricing errors, incentives, and disputes are

addressed efficiently.

• Implement strong reconciliation mechanisms to minimize financial losses and

discrepancies.

• Drive automation in claims processing using ERP (SAP, Oracle, Tally, etc.).

2. Stakeholder Coordination and Dispute Management:

• Collaborate with sales, supply chain, finance, and legal teams to ensure smooth

claim resolution.

• Address high-value disputes and critical escalations from distributors, hospitals, and

trade partners.

• Work closely with vendors and internal audit teams to improve claim validation

accuracy.

3. Reporting and Process Optimization:

• Monitor claims trends, aging analysis, and settlement TATs to identify process

gaps.

• Develop and present MIS reports on claims exposure, financial impact, and

outstanding liabilities.

• Implement cost-saving measures and improve working capital efficiency through

effective claim handling.

Key Skills and Competencies:

• Expertise in Pharma Claims and Commercial Finance (Sales Returns, Trade Discounts,
• Expiry & Damage Claims)
• Strong Analytical and Problem-Solving Skills for resolving disputes and optimizing
• claims processes
• Proficiency in ERP and Finance Systems (SAP, Tally, Oracle, or similar)
• Understanding of GST, TDS, and Pharma Regulatory Requirements
• Leadership and Stakeholder Management to coordinate across multiple teams
• Process Automation and Data-Driven Decision Making
• Very Good Excel Skills