Claims Administrator

Job Summary:

We are looking for a detail-oriented Claims Administrator with experience in SAP and strong communication skills. The role focuses on claims processing, supplier coordination, and handling credit/debit notes related to damaged goods and refunds.

Key Responsibilities:

• Process and manage claims/tickets using SAP
• Create and follow up on Requests for Credit (RFC)
• Investigate and book credit notes from suppliers
• Match RFCs to credits and categorize items for refund
• Handle manual RFC creation and credit note booking
• Deal with damaged product processes and related fix-it tickets
• Process refunds to stores and franchises in coordination with suppliers
• Understand debit note handling and refund workflows