Facilities Operations

Manage & oversee facilities services (Soft & Hard) as part of the scope delivered
Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
Review operational SOPs & propose / make changes as part of continuous improvement
Manage minor projects / Churn in the office
Able to liaise with any local / government agencies as part of operations
Able to liaise with Landlord on lease management and contractual services delivered

Human Experience

Deliver the accounts Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
Ensure the accounts HX program initiatives are measurable and tangible to the workplace
Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Imbed in the FM team a culture of empowerment, engagement, and fulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
Ensure effective communications and reporting to clients on operation matters and Workplace Experience
Evaluate service response time and analyse occupants service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with clients leadership with a focus on improving culture and employee engagement.
Liaise with JLL team and client on soft service delivery
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment.
Identify area of development for his /her staff
Drive the site teams to meet all key performance indicators as set out in the Account plan & SLA.
Actively encourage an environment that drive teamwork, co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.
Review monthly financial reports including the preparation of accruals and variance analysis

City Lead