Cisco Voice Professional

Key Responsibilities

• Support and troubleshoot Cisco UCCE components including ICM, PG, CCMP, CVP, CUIC, and Call Manager
• Perform basic scripting for call flow changes and holiday requests
• Handle incident and change management for Cisco hosted contact center platforms
• Troubleshoot Cisco VOIP network and Cisco Finesse issues
• Support Cisco IPCC/UC skills including CUCX, CVP, CUCM, and Cisco IM presence
• Collaborate with cross-functional teams for issue resolution and process improvements
• Work in 24x7 shift schedules to ensure continuous operations