Cisco Lifecycle Customer Success Manager - Lifecycle Digital Services

Key Deliverables

• Own the complete adoption lifecycle for Cisco software solutions
• Conduct workshops to understand customer needs and deliver adoption success plans
• Collaborate with cross-functional teams to drive continuous improvement and customer success
• Deliver Quarterly Success Reviews and customer reports

Role Responsibilities

• Manage relationships with clients and key stakeholders, focusing on adoption and value realization
• Identify and mitigate adoption barriers to ensure successful customer outcomes
• Work with National Account Managers on cross-sell and up-sell opportunities
• Use analytics to track customer success metrics and demonstrate product value