ChatBot Support Professional

Key Responsibilities

• Provide technical support and assistance to customers via chat
• Troubleshoot and resolve customer complaints and issues in a professional manner
• Collaborate with internal teams to improve customer satisfaction and overall experience
• Develop and implement process improvements to enhance efficiency and productivity
• Analyze customer feedback and recommend improvements to increase engagement
• Maintain accurate records of customer interactions, issues, and resolutions
• Ensure timely follow-ups and adherence to service-level agreements