Chat support - Process Consultant

Job Summary:

We are looking for a customer-focused Chat Support Executive to manage credit card-related queries via live chat. The role demands excellent written communication skills, multitasking ability, and a strong sense of customer service to resolve queries on the first contact.

Job Highlights:

• Handle credit card-related queries via live chat (dual chat platforms)
• Assist customers with applications, billing, disputes, rewards, and more
• Ensure first-contact resolution with a customer-first mindset
• 5 days working with fixed weekend off
• Night shift role

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat
• Resolve billing, application, and dispute issues accurately
• Maintain a high level of customer satisfaction and adhere to quality standards
• Navigate multiple systems to retrieve necessary data during chats
• Ensure timely follow-ups for unresolved issues
• Support cross-functional processes and escalate issues as required