Chat Support Associate

Position Overview

Job Title: Customer Support Representative – Chat Assistance

Location: Gurugram and Hyderabad

Employment Type: Contractual (6 Months)

Work Arrangement: 100% On-Site

Shift Hours: Night Shift & Rotational Days Off

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Key Responsibilities

• Address customer inquiries through chat support channels.

• Deliver prompt and precise solutions to customer issues.

• Uphold customer satisfaction and adhere to quality benchmarks.

• Handle multiple chat sessions concurrently.

• Accurately record customer interactions in internal databases.

• Comply with company protocols and regulatory standards.

Experience Requirements

• Entry-level to 2 Years of Experience

Required Skills

• Strong written communication abilities

• Proficient typing speed and accuracy

• Fundamental computer skills

• Customer-centric mindset

• Capability to thrive in a dynamic environment