Chat Support
Job Description
Dear Candidate,
,
Congratulations!
Your resume has been shortlisted for the Chat Support Analyst role with Artech Infosystems.
Please find the interview details and important instructions below.
Interview Details
Joining Locations: Hyderabad / Gurgaon / Noida
Drive Dates: 03 September 2026 to 10 September 2026
Interview Timing: 10:00 AM to 01:00 PM
Interview Process:
- Round 1: Typing Test
- Round 2: CAT Assessment
- Round 3: Healthcare / Insurance Domain Knowledge
Interview Venue – Hyderabad Office
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,
DLF VC Silicon Towers, Kondapur,
Hyderabad, Telangana – 500032
Approximate Salary
₹1.8 LPA to ₹3.2 LPA
Salary will be decided based on the candidate's profile and interview performance.
PF: Optional for freshers; candidates with previous PF experience are required to opt for PF.
Candidate Requirements
- Fresher to 2 years of experience can apply
- Excellent English communication and writing skills
- Minimum typing speed of 30 WPM
- Eligible qualifications: B.Sc., B.Com., B.A., MBA
- Not eligible: B.Tech, BCA 2025 (consider only)
- Candidates currently pursuing their degree are not eligible
- Immediate joiners only
- Mandatory educational documents:
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet / Provisional Certificate
Preferred Qualifications
- Prior experience in chat-based customer support
- Exposure to Healthcare, Insurance, or Managed Care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy
Key Responsibilities
- Handle inbound customer interactions through chat professionally and empathetically
- Understand customer concerns and provide accurate and timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics such as CSAT/NPS
- Document chat interactions accurately in internal systems
Benefits
- Two-way cab facility from designated nodal points within a 40 km radius
- Last-minute pickup/drop requests outside designated routes cannot be accommodated
- Meals will not be provided
- One month of training at the client site, followed by deployment into production
Important Instructions
Please carry the following for the interview:
- Updated hard copy of your resume
- One Government-issued ID card
- Write HR Name: Manoj Pawan on the top of your resume
For any concerns or queries, please contact:
Manoj Pawan
Contact: 9399078739
Please review the above details carefully and confirm your availability for the interview.
Best Regards,
Manoj Pawan
HR / Recruitment Team