Chat And Email Support Executive

Role & responsibilities

Provide customer support through various channels such as email, chat, and non-voice processes.

Handle international customer inquiries with a focus on blended process (email + chat).

Offer product solutions to customers based on their requirements.

Maintain accurate records of customer interactions using CRM software.

Collaborate with internal teams to resolve complex issues.

Preferred candidate profile

0-3 years of experience in BPO Customer Service or related field.

Strong communication skills for effective interaction with customers via multiple channels (email, chat).

Ability to work in a fast-paced environment handling multiple tasks simultaneously.

Proficiency in International Chat Process and Non-Voice Process is essential.

Graduation Must

Fresher's/Experienced

NO PERSUING CANDIDATES WILL BE ENTERTAINED

Immediate Joiner

Perks and benefits

5 days working

Any 2 days Week off

Shift- 9 hours (Including 1 Hour break)

Rotational Shifts/ Week-off

• Salary -27000 CTC/ In-Hand 24,500 + 2500 PLI