Charging Management System - Manager

Role & responsibilities

• Manage the installation and setup of Charging Management Systems (CMS) to integrate with EV charging stations.
• Ensure proper configuration of the system, including user management, pricing models, and load balancing.
• Monitor charging station performance and operational status through the CMS.
• Generate real-time and periodic reports on charging station usage, efficiency, energy consumption, and fault detection.
• Proactively identify issues or inefficiencies in the charging system and resolve them.
• Troubleshooting & Maintenance:
• Diagnose and resolve technical problems with the charging stations or the CMS platform.
• Work with third-party vendors or internal teams to resolve issues related to charging hardware or software.
• Provide technical support to end-users (fleet operators, individual EV drivers, etc.) regarding the CMS, charging station operation, and payment services.
• Manage customer escalations and ensure high levels of customer satisfaction.
• System Optimization:
• Develop strategies to improve the efficiency of charging operations and reduce downtime through CMS analytics.
• Implement load balancing and dynamic charging optimization to reduce energy costs and improve charging speeds.
• Integrate CMS with other energy management systems (e.g., solar, battery storage, etc.) and ensure proper communication between systems.
• Plan and execute the expansion of CMS as new charging stations are installed.

Preferred candidate profile

• Bachelors degree in Electrical Engineering, Computer Science, IT, or related fields.
• 3+ years of experience working with Charging Management Systems or similar energy management platforms.
• Familiarity with EV charging protocols such as OCPP (Open Charge Point Protocol) is a strong advantage.
• Experience with cloud-based CMS platforms and data monitoring tools.
• Knowledge of network infrastructure, IoT systems, and API integration.
• Strong analytical, problem-solving, and troubleshooting skills.
• Good communication skills and customer service orientation.