Catchment Sales Manager (CSM)

Key Deliverables:

• Manage retail store operations including SOP adherence and resolution of customer queries/escalations.
• Drive postpaid and broadband business through both in-store (walk-in) and field (walkout) sales models.
• Handle lead management via the Integrated Lead Management System (ILMS).
• Coordinate with planning, marketing, and home delivery teams for network expansion and timely installations.
• Monitor performance and ensure governance of a large off-roll sales team (7–12 executives).
• Increase market visibility through BTL activities aligned to customer segments.
• Strengthen residential and local market relationships to drive broadband rollouts and upsell/cross-sell opportunities.

Role Responsibilities:

• Foster a customer-first culture with a 'serve to grow' mindset in stores.
• Implement effective planning and execution strategies to achieve sales targets.
• Ensure compliance in store operations and cash handling processes.
• Simplify internal communications and ensure alignment across the sales team.
• Maintain high team motivation via regular connects, performance rituals, and recognition.
• Build strong relationships with internal functions and external partners including LCOs in smaller towns.