Experience in troubleshooting issues related to Intune Modern Management, Microsoft Endpoint Management, MAM & MAM-WE.
Proficient in SCCM administration: application packaging and deployment, patch management, OS deployment (OSD), task sequences, and reporting.
Manage and monitor SCCM infrastructure, including Distribution Points, Management Points, and Software Update Points.
Knowledge in handling Intune MDM console and proactively monitoring device compliance, OS versions, and policy enforcement.
Basic knowledge of cloud, Azure, and Active Directory.
Knowledge of Intune compliance policies, configuration profiles, app protection policies, and device restrictions.
Troubleshoot Android and iOS device issues in Intune.
Experience with Windows Autopilot, update rings, SCEP, PKCS.
Deliver technical support for Windows Management and SCCM client health.
Troubleshooting WSUS, Intune, Active Directory, and SCCM-related issues.
Good knowledge of Windows OS, DEP, APNS, VPP.
Support Android, iOS, and Windows devices in Intune and SCCM.
Working experience with MS Office, SharePoint, and Exchange.
Understanding of networking concepts - DNS, DHCP, TCP/IP, Subnetting, IPv4/IPv6.
Basic debugging and scripting skills.
Strong communication and documentation skills.

Desired Skills and Qualifications

Nice to Have Skills

Experience with Microsoft Defender, Credential Guard, and Application Guard.
Experience in Privileged Identity Management.
Experience in application signing and provisioning for iOS, Android, and Windows.
Knowledge of Microsoft Power Platform and Power BI.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a global team environment.

Carnival Corporation SWDIn-13-AMS - 0225812