Car Advisor

Job description

CARS24 is seeking a highly motivated Car Advisor to assist customers in selecting and purchasing pre-owned vehicles. The ideal candidate will have a strong background in automotive sales, excellent customer interaction skills, and a keen understanding of the pre-owned car market.

Key Responsibilities:

• Customer Engagement: Greet and assist customers, understanding their requirements to recommend suitable vehicles.
• Sales Process Management: Handle the entire sales cycle from initial contact to finalizing the transaction.
• Product Knowledge: Maintain up-to-date knowledge of the car inventory, features, pricing, and competitive market trends.
• Test Drives: Arrange and accompany customers on test drives while addressing their queries.
• Financial Consultation: Provide customers with financing options and ensure transparency in financial dealings.
• Documentation: Assist in completing sales contracts, financing applications, and other required paperwork.
• Customer Follow-ups: Maintain relationships with previous customers to encourage repeat business.
• Customer Service: Address customer concerns professionally, ensuring a high level of satisfaction.
• Collaboration: Work closely with the sales and support teams to streamline processes.

Requirements:

• Experience: Minimum of 1 year in automotive sales or a similar customer-facing role.
• Skills: Strong communication, negotiation, and customer service skills.
• Knowledge: Familiarity with the pre-owned car market, financing options, and relevant documentation processes.
• License: A valid drivers license and a clean driving record.
• Work Environment: Ability to work in a fast-paced, target-driven setting.