Calling Agent

Role Responsibilities:

• Make outbound calls to promote services and follow up on customer interactions.
• Provide product/service information and resolve customer complaints.
• Maintain accurate records of customer interactions in the system.
• Meet performance metrics for call volume, resolution, and customer satisfaction.

Job Requirements:

• 1–2 years of experience in voice-based customer service or telecalling.
• Good verbal communication skills in regional and English languages.
• Ability to manage pressure, meet targets, and follow company processes.
• Basic computer proficiency for data entry and CRM usage.