Business Systems Analyst - CPQ

Strategic Planning and Execution:

• Collaborate with senior management to define CPQ strategy and roadmap.
• Translate strategic objectives into actionable projects and initiatives.
• Oversee the execution of CPQ projects from inception to completion, ensuring timely and successful delivery.

Requirements Gathering and Analysis:

• Facilitate workshops and meetings with key stakeholders to gather and document detailed business requirements.
• Analyze current business processes and identify opportunities for improvement through CPQ solutions.

Solution Design and Architecture:

• Lead the design and architecture of Salesforce CPQ solutions, ensuring alignment with business goals.
• Collaborate with technical teams to validate solution feasibility and scalability.
• Ensure that solution designs adhere to industry best practices and Salesforce guidelines.

System Configuration and Customization:

• Oversee the configuration and customization of Salesforce CPQ settings including product bundles, pricing rules, discount schedules, and approval processes.
• Ensure consistency and quality in system configuration across projects.

Data Management and Governance:

• Ensure data integrity and quality within the Salesforce CPQ system.
• Oversee data migration and integration efforts, ensuring seamless data flow between systems.
• Ensure and document data access, transport, and storage compliance

Testing and Validation:

• Develop comprehensive test plans and lead the testing efforts to ensure CPQ solutions meet specified requirements.
• Coordinate user acceptance testing (UAT) and address feedback to refine solutions.

Training and Support:

• Develop and implement training programs for end-users to ensure successful adoption of Salesforce CPQ.
• Provide high-level support for complex CPQ-related issues and serve as an escalation point for the team.

Reporting and Analytics:

• Design and oversee the creation of custom reports and dashboards to monitor CPQ performance.
• Analyze key performance indicators (KPIs) and generate insights to inform business decisions.

Stakeholder Communication:

• Act as the primary point of contact for CPQ-related initiatives, ensuring clear communication and alignment with stakeholders.
• Facilitate regular status meetings and present project outcomes to senior management.

What Youll Need to be Successful

Personal Traits:

Consitently Curious and Innovative, with a strong sense of ownership of solution design and cross-domain/team innovation. A drive to collaborate and execute.

Education and Experience:

• Bachelors degree in business administration, Information Technology, Computer Science, or a related field.
• Minimum of 6-8 years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce CPQ.

Technical Skills:

• Deep expertise in Salesforce CPQ configuration and customization.
• Strong understanding of the Salesforce platform, including Sales Cloud and integration tools.
• Proficiency in data migration, management, and integration best practices.
• Advanced knowledge of Salesforce reporting and dashboard creation.
• Expert in handling tools like Jira, Confluence, Microsoft 365 etc.

Certifications:

Salesforce Certified CPQ Specialist certification is required.

• Salesforce Certified Advanced Administrator or Platform App Builder certification is preferred.
• Project management certifications such as PMP or Agile Scrum Master are a plus.

Soft Skills:

• Excellent team player.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Highly organized with strong attention to detail.
• Ability to manage multiple projects and priorities in a dynamic environment.

Additional Qualifications:

• Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ solutions are commonly used.
• In-depth understanding of sales processes and methodologies.
• Familiarity with Agile project management methodologies and tools.
• Working Conditions:
• Ability to work in the rotational shifts i.e. 1pm 10pm and 6pm 3am. from the office.
• Eligible for odd evening shift allowances as applicable.
• Occasional travel may be required for project meetings and stakeholder engagement.