Business Systems Analyst

• Strong background in the commercial P&C insurance industry, with an understanding of Underwriting and Billing Workflows for US-based P&C Insurance Carriers.

• Experience with Majesco Billing Platform is must have.

• Proficiency in SQL for querying databases and troubleshooting data-related issues.2

• Strong background in applying agile methodologies and the use of Jira.

• Excellent communication and presentation skills.

Secondary Skills:

• Basic understanding of data extraction and transformation processes

• Proficiency in Excel, including creating functions and preparing exhibits.

• Ability to evaluate, analyze, and interpret the voice of the customer through various data sources.

• Familiarity with technologies utilized in the industry and the ability to see their impact.

• Experience with ServiceNow, including incident logging, categorization, workflow management, and reporting. Good-to-Have Skills:

• ITIL certification or experience in IT Service Management (ITSM) frameworks.

• Experience with simple report building in PowerBI.

• Familiarity with workflow automation tools (e.g., Power Automate, RPA)