Business Support Management - Invoice Processing - Team Member

Job Responsibilities

• Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.
• Act as a subject matter expert and is able to guide and mentor the team members.
• Effectively handle escalations and find appropriate resolutions.
• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Partner with global counterparts and Global Supplier Services teams.
• Implement process improvements and efficiencies

Required qualifications, capabilities, and skills

• Strong communication skills , both verbal and written - ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
• Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Self-starter, work independently whilst also operating effectively in a team-based environment.
• Capable of multi-tasking and managing a demanding workload.
• Analyze and problem solve.

Preferred qualifications, capabilities, and skills

• Bachelor s degree (or equivalent experience)
• Proficiency in Excel, PowerPoint, Word, Access
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.