EMEmerson
Business Processes Analyst 2
Pune Posted 9 Oct 2026
FULL TIME
Power Bi
Sharepoint Online
Sql
Power Automate
Jira
+2 more
Job Description
Job Description
Key Roles & Responsibilities: Minimum Qualifications and Experience:
Key Roles & Responsibilities: Minimum Qualifications and Experience:
- Business Analysis & Stakeholder Engagement
- Collaborate with stakeholders to comprehend business challenges, goals, and operational needs.
- Collect, analyze, document, and validate both business and functional requirements.
- Organize workshops, interviews, and discussions to extract insights and requirements.
- Create business cases and solution proposals to address identified gaps.
- Serve as the main liaison between business users and project teams.
- Process Improvement
- Evaluate current business processes to uncover optimization and automation opportunities.
- Illustrate existing and future state processes utilizing process flow methodologies.
- Propose enhancements that improve efficiency, service quality, and customer satisfaction.
- Assist in continuous improvement initiatives and operational excellence programs.
- Assess effort, cost, timelines, and dependencies for feasible solutions, providing recommendations based on technical and economic viability.
- Track and analyze process performance, recommending corrective measures when necessary.
- Project Management & Delivery
- Facilitate end-to-end project delivery, from conception to implementation.
- Oversee project deliverables, milestones, and timelines.
- Coordinate efforts among business stakeholders, vendors, and technical teams.
- Manage project risks, issues, dependencies, and action plans.
- Aid in deployment, rollout, and post-implementation activities.
- Testing & Quality Assurance
- Formulate test plans, test cases, and acceptance criteria.
- Conduct functional, integration, system, and user acceptance testing.
- Identify and resolve solution defects and system issues.
- Ensure solutions fulfill business requirements and quality benchmarks pre-deployment.
- Assist business users during testing and deployment phases.
- Solution Design, Feasibility & Development
- Convert business challenges and opportunities into solution strategies, architecture, and experimentation plans.
- Design and develop business solutions that meet operational and customer care demands.
- Assess the technical feasibility, scalability, and viability of proposed use cases, ensuring alignment with enterprise architecture, privacy, and security standards.
- Build and maintain applications, workflows, automation tools, reports, and dashboards utilizing approved platforms and technologies.
- Configure and customize systems to address business requirements.
- Develop low-code/no-code solutions using tools like Microsoft Power Platform.
- Create system integrations and automated data flows where applicable.
- Implement enhancements and ongoing optimization of existing solutions.
- Ensure solutions are scalable, maintainable, secure, and compliant with organizational standards.
- Maintain technical and functional documentation for all developed solutions.
- Stakeholder Support & Change Management
- Guide stakeholders on available solution options and enhancements.
- Offer training, demonstrations, and user guides.
- Collect feedback and support ongoing improvements.
- Promote user adoption and effective utilization of implemented solutions.
- Customer Care Transformation
- Assist in strategic customer care transformation programs.
- Propel initiatives aimed at enhancing customer satisfaction and service delivery performance.
- Collaborate with operational teams to improve customer journey experiences.
- Identify innovative solutions that enhance both employee and customer experiences.
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related discipline.
- Certification in Business Analysis, Project Management, Agile, Lean Six Sigma, or Microsoft Power Platform is preferred.
- In-depth understanding of business processes, digital transformation, and customer service operations.
- Proficient in Microsoft 365 applications.
- Experience in Business Analysis, Process Improvement, Project Management, Solution Delivery, or similar roles.
- Proven track record in gathering and documenting business requirements.
- Experience in supporting end-to-end project implementation.
- Familiarity with working alongside cross-functional stakeholders and business users.
- Experience in dashboarding, reporting, workflow automation, or business applications.
Core Competencies:
- Collaboration & Stakeholder Management
- Communication & Influencing
- Analytical Thinking
- Problem Solving
- Business Acumen
- Customer Focus
- Project Execution
- Innovation & Continuous Improvement