Business Ops Manager

Avaali is seeking a senior profile to manage Business Operations based out of Bangalore, India. The position will report the Director – Business Operations.

The ideal candidate will have a minimum of 9 years of experience working in similar roles preferably with extensive experience in B2B technology solutions companies. This role requires an individual with a successful track record of developing and executing strategic plans and working with internal stakeholders from sales, delivery, solution engineering and finance teams to drive the company's operations.

This is a critical position, and the ideal candidate should be a highly organized professional with exceptional analytical, communication, and interpersonal skills.

The primary responsibilities for this role include:

• Working with sales and delivery teams to drive forecasts. Drive periodical cadences.
• Working with finance, delivery teams and customers as required to ensure timely timesheet approvals and related project documentation to ensure timely billing.
• Proactively identifying risks and putting in mitigation plans.
• Ensuring timely completion of customer onboarding processes.
• Participating in negotiation cycles with customers in association with sales. Securing internal exception approvals as required.
• Participating in contract discussions and negotiations. Reviewing contractual terms and conditions and providing inputs to respective stakeholders for closing contracts.
• Tracking PO's, milestone billing achievements, PO balances and providing timely reporting to management.
• Tracking collections and ensuring proactive follow ups for timely payments.
• Ensuring timely submission of dashboards and reports to the management on various operational performance metrics including forecast accuracy, realization rates by solutions / geographies, DSO etc.

The ideal candidate must possess strong organizational and problem-solving skills, excellent communication abilities, deep understanding tech B2B business, and a passion for their work. They should also be knowledgeable in pricing and discounting as well as contracting processes. They should be able to work independently or as part of a team.