Business Operations Specialist

About the role:

In this opportunity, Business Operations Specialist, as you will:

• Responsible for supporting critical operational areas for professional services including, but not limited to,
• order processing, credits, time entry and billing, access requirements, quality assurance, reporting and
• governance.
• Produce, review and maintain operational documentation and communications.
• Participation as assigned team member to triage, route, respond or manage POM information channels at
• specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed.
• Assist with revenue management items specifically around month end research and resolution
• Some degree of creativity and willingness to provide feedback and make suggestions is expected.
• Active and timely entries to Operations conversations, tools, and resources.
• Strong oral and written communication skills
• Participating in special projects and other duties as deemed necessary.

About You:

You re a fit for the role of Business Operations Specialist if your background includes:

• Support key operational areas: order processing, credits, time entry, billing, access, QA, reporting, governance.
• Create, review, and maintain operational documentation and communications.
• Manage POM channels (email, Teams, roundtables, verbal, etc.) as assigned.
• Assist with month-end revenue management tasks and issue resolution.
• Contribute ideas and feedback for process improvements.
• Maintain active and timely participation in operations, tools, and discussions.
• Strong verbal and written communication skills required.
• Participate in special projects and other assigned duties.
• Good Experience in SAP Tool.