Business Development Executive

Location: Penang

Working Arrangement: (Remote + Field Visit) — Candidate must be based in Penang

Working Days: Monday – Friday, 9:00 AM – 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are seeking a proactive, relationship-focused Merchant Zone Manager to help our Client strengthen merchant engagement and drive business growth across the assigned territory.

In this role, you will work directly with merchant partners through regular face-to-face visits, introduce digital business tools, and support merchants in improving platform adoption and overall business performance.

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Conduct regular face-to-face visits with assigned merchant partners.
• Plan daily schedules and manage merchant engagement activities.
• Educate merchants on digital tools, Merchant App features and marketing solutions.
• Motivate merchant participation and encourage adoption of available business features.

2. Issue Resolution & Continuous Improvement

• Detect and resolve merchant operational issues and technical concerns.
• Collect merchant feedback and relay insights to internal teams.
• Follow up on outstanding issues to support timely resolution.
• Record successful engagement strategies and share best practices.

3. Performance Monitoring & Collaboration

• Track merchant engagement, satisfaction, issue resolution and tool adoption KPIs.
• Produce regular field activity reports and pinpoint opportunities for improvement.
• Collaborate closely with Sales, Operations, Marketing and Product teams.
• Contribute to ongoing enhancements to merchant experience and operational processes.

Requirements

• Minimum Diploma or equivalent qualification.
• 3–5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.