Business Analytics Advisor

• Reporting on productivity and project progress and ensuring that they are compliant with quality standards.
• Using Databricks and SQL for reporting and analytics, to write queries to answer questions and perform ETL tasks to create datasets.
• Maintaining both internal and external channels of communication.
• Utilizing Python libraries (scikit-learn, pandas, numpy ) to conduct statistical analyses.
• Gathering details regarding the business of the operations area by using a variety of methods (shadowing interviews, shadowing, surveys or reading reports, etc).
• Performing statistical tests such as k-means, OLS and MLS regressions, and logistic regressions.
• Working with stakeholders to scope and plan projects and analysis topics.
• Providing findings and data driven recommendations to leadership.
• Writing tests and logging for data pipelines and automation.

Required Experience & Education :

• 1 1 - 13 years of relevant analytics experience

Desired Experience:

• Experience as a Business Analytics Advisor is a plus.
• Expertise in health insurance contact center operations.
• Experience with Business Intelligence Software (Tableau, Power BI, Looker, etc).

Additional Skills :

• Excellent verbal, written and interpersonal communication skills a must .
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must .
• Analytical mind with outstanding ability to collect and analyze data.
• Action Oriented
• Business Insight
• Instills Trust
• Manages Complexity
• Nimble Learning
• Persuades
• Plans and Aligns