Branch Manager_ Leading Bank

Roles & Responsibilities:

Strategy & P&L Management

• Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch
• Execute branch strategy aligned with overall Branch Banking objectives
• Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
• Mobilize liabilities by growing CASA portfolio within the branch catchment area

Customer Service & Engagement

• Ensure efficient complaint management within defined Turnaround Times (TAT)
• Drive high customer service scores consistently
• Conduct customer engagement programs and marketing events to build branch visibility and loyalty
• Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams

Systems, Controls & Compliance

• Maintain branch and ATM infrastructure; report and resolve issues promptly
• Liaise with fraud management teams to ensure branch-level fraud prevention
• Ensure branch adherence to all bank policies, processes, and audit requirements
• Guarantee safety and security of bank and customer assets
• Submit timely MIS reports and meet all internal and external audit deliverables

Performance & People Management

• Monitor daily branch productivity and portfolio movement
• Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs
• Provide role clarity to employees and manage branch attrition proactively