Branch Manager - Bank

Roles & Responsibilities:

P&L and Strategic Execution

• Maintain the Profit and Loss statement and Balance Sheet for the branch
• Execute branch strategy in alignment with the overall Branch Banking goals of the bank
• Ensure sustained revenue generation through cross-sell of Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
• Drive CASA mobilization through focused efforts in branch catchment

Customer Service & Experience

• Ensure efficient complaint management within defined TATs
• Drive consistently high service scores and standards
• Conduct customer engagement initiatives and marketing events
• Oversee CRM implementation and utilization across Sales, Relationship, and BSD teams

Operations, Controls & Compliance

• Ensure branch and ATM upkeep and escalate issues as required
• Coordinate with fraud risk teams to ensure efficient fraud management
• Ensure full compliance with all bank policies, regulatory guidelines, and audit requirements
• Ensure timely MIS reporting and adherence to internal control systems
• Guarantee safety and security of branch assets and customer deposits

Performance Management

• Track and monitor branch productivity and book movement on a daily basis
• Collaborate with HCM Business Partner for performance evaluations and training needs assessment
• Manage attrition through role clarity and employee engagement initiatives

People Management & Development

• Monitor achievement of performance indicators for direct reports
• Implement performance management processes effectively
• Support employee development through coaching, feedback, and identifying growth opportunities

Risk & Internal Control

• Follow internal risk policies to mitigate operational, regulatory, and reputational risks
• Execute internal controls in line with department standards and ensure audit readiness