Bpo Sales Executive

Key Responsibilities:

• Handle customer retention calls, ensuring customer satisfaction and addressing concerns.
• Engage with Australian customers, providing excellent service and support.
• Manage inbound and outbound calls as per the customer retention process.
• Ensure high-quality voice communication and service delivery.
• Collaborate with the customer success team to achieve retention goals.
• Maintain records of customer interactions and update information in CRM.
• Follow up with customers and ensure their queries are resolved efficiently.