BMC Helix / BMC Remedy Professional

• Strong experience in BMC Helix Remedy development, administration, and configuration.

• Hands-on expertise in ITSM modules including Change Management, Service Management, and Product Catalog.

• Work with BMC Smart IT and BMC Digital Workplace for enterprise service management solutions.

• Experience in BMC Helix ITSM components including Smart IT, Digital Workplace, and Data Manager.

• Manage and support BMC Remedy migration and upgrade activities across environments.

• Configure and maintain IT service management workflows and process automation.

• Collaborate with stakeholders to analyze requirements and implement ITSM solutions.

• Provide technical leadership in designing scalable IT service management architectures.

• Ensure smooth operation of incident, problem, and change management processes.

• Troubleshoot and resolve production issues in enterprise ITSM systems.