Billing Analyst II

• Review sales agreements and orders to ensure that relevant contractual terms are captured in the billing system
• Verify that subscriptions are set-up in the billing system so that resulting invoices are accurate and produce the correct accounting treatment
• Support our mission to respond promptly to billing inquiries from customers and internal members
• Process customer cancelations requests and verify that customer accounts are de-provisioned or refunded.
• Work across departments to resolve customer issues related to billings
• Prepare billing reports and other related supporting documentation
• You will implement billing process improvements that increase efficiency, improve the accuracy of invoices, or strengthen controls
• Help develop and implement billing system improvements, including defining requirements and performing user acceptance tests
• Fulfil quarterly and annual audit requests
• You will report to Manager, Billing Operations

What Youll Need to be Successful

• A degree in accounting, or a degree in business administration in finance.
• You have 4+ years of experience in a billing role
• Hands-on experience with a top-tier CRM, Billing, or ERP system
• Advanced Excel skills (VLOOKUP, pivot tables)
• Work across multiple systems and navigate quickly from one system to another
• You have worked in an environment where you process a high volume of data
• Familiarity with revenue recognition and other generally accepted accounting principles
• You will collaborate with others to accomplish goals for the team.
• Hands-on experience with Salesforce, Zuora or NetSuite
• Open to work in shift- 5:00pm to 2:00 am (US Shift) Subject to change as per the process need.