Beneficiary Success Leader

We are seeking a highly experienced and impactful Beneficiary Success Leader to take on a critical team management role within our micro-entrepreneurship vertical. You will oversee operations in key states like Maharashtra and Uttar Pradesh (Phase 1) and expand to Rajasthan, Karnataka, and Madhya Pradesh (Phase 2). Your primary responsibility will be to manage state heads and their Beneficiary Success teams, ensuring high engagement with critical stakeholders such as SMEs, FPOs, E-commerce sellers, Kirana Stores, and Travel SMEs. You will also play a key role in understanding the requirements of these entrepreneurs in crucial sectors, helping to shape training content, and ultimately driving their business growth to create millions of jobs.

Key Deliverables

• Team Leadership & Management:
• Build and lead the Beneficiary Success team with a beneficiary-centric approach, prioritizing their success and growth.
• Demonstrate strong leadership capability in building and managing high-performing teams.
• Promote a positive, diverse, and inclusive culture aligned with the Foundation's values.
• Manage state heads and Beneficiary Success teams across designated states.
• Stakeholder & Client Engagement:
• Ensure exceptionally high client/partner engagement with local trade associations, business groups, and state and local government bodies.
• Drive consistently high engagement of beneficiaries with the programs created for micro-entrepreneurs.
• Strategy Development & Execution:
• Develop and execute comprehensive beneficiary success strategies that drive product adoption and maximize value for all participants.
• Gather critical client/partner feedback and effectively communicate product improvement suggestions to the product team.
• Act as a strong advocate for the customer within the organization to ensure their needs are prioritized.
• Performance Monitoring & Reporting:
• Meticulously monitor engagement metrics, track success KPIs (Key Performance Indicators), and regularly provide insightful reports on outcomes to leadership.
• Content & Program Contribution:
• Leverage your deep understanding of SME requirements in key sectors (Agri, E-commerce, Travel) to help create impactful training content that equips micro-entrepreneurs with the necessary skills for scaling their businesses.

Skills & Experience

• Extensive experience in Account Management, with 12-15 years overall and 3-4 years in a team lead role, specifically within the e-commerce or AgriTech industries.
• Proven experience and comfort in dealing with government officials/organizations, SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs.
• Excellent collaboration skills with cross-functional teams.
• Highly organized with strong written and verbal communication abilities.
• Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.