Beneficiary Success Associate

We are seeking a highly motivated and experienced Beneficiary Success Associate to serve as an Individual Contributor (IC) within our micro-entrepreneurship vertical. You will be instrumental in managing key stakeholders like SMEs, FPOs, E-commerce sellers, Kirana Stores, and Travel SMEs across top states (e.g., Maharashtra, Uttar Pradesh in Phase 1; Rajasthan, Karnataka, MP in Phase 2). Your core responsibility will involve understanding the unique requirements of these micro-entrepreneurs in key sectors, contributing to the creation of relevant training content, and driving their business growth to ultimately create jobs.

Objectives of the Role

• Manage key stakeholders (SMEs, FPOs, E-commerce Sellers, etc.) within designated states.
• Understand the requirements of SMEs in key sectors like Agri, E-commerce, and Travel.
• Help create training content that equips micro-entrepreneurs with the right skills for scaling their businesses.
• Drive business growth for micro-entrepreneurs, leading to job creation in each sector.

Key Deliverables

• Account Management & Stakeholder Engagement:
• Ensure high client/partner engagement with local trade associations, business groups, and state and local government bodies.
• Drive high engagement of beneficiaries with the programs created for micro-entrepreneurs.
• Strategy Execution & Adoption:
• Execute beneficiary success strategies that drive product adoption and maximize value for participants.
• Feedback & Advocacy:
• Gather client/partner feedback and communicate product improvement suggestions directly to the product team.
• Act as an advocate for the customer within the organization to ensure their needs are prioritized.
• Monitoring & Reporting:
• Monitor engagement metrics, track success KPIs, and regularly report on outcomes to leadership.
• Content Contribution:
• Leverage understanding of SME needs to contribute to the creation of training content.

Skills & Experience

• Proven experience in Account Management as an Individual Contributor (IC), preferably in the e-commerce or AgriTech industries.
• Demonstrated experience/comfort in dealing with government officials/organizations and SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs.
• Excellent collaboration skills with cross-functional teams.
• Highly organized with strong written and verbal communication abilities.
• Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.