Banking Process Analyst

I. Position Summary

Service Support Analyst play a crucial role in

• Managing customer support operations
• Ensuring high-quality service delivery
• Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer-centric approach to drive

excellence in service support within an organization.

II. Skills and Competencies

• Excellent Written and Oral communication skills
• Interpersonal skills
• Logical thinking and decision making

III. Minimum Qualifications and Experience

• Graduate fresher with PDC
• Undergraduate with 1+ years of experience in customer support voice process.