Banking Operations Relationship Manager

Job Overview

The Banking Operations Relationship Manager is tasked with cultivating client relationships and supervising daily banking functions, while ensuring adherence to compliance standards and operational effectiveness.

Key Responsibilities

• Develop and enhance relationships with banking clients to maintain high satisfaction and loyalty levels.
• Supervise daily banking activities, guaranteeing compliance with both internal policies and regulatory standards.
• Work collaboratively with cross-departmental teams to improve operational efficiency and the overall client experience.
• Spot opportunities for process enhancement and apply best practices within banking operations.
• Serve as the main contact for client inquiries, addressing and resolving issues promptly.
• Generate and present reports on banking operations performance metrics and client feedback to senior leadership.

Required Skills and Qualifications

• Bachelor's degree in Finance, Business Administration, or a related discipline; MBA is preferred.
• 7-15 years of experience in banking operations or client relationship management roles.
• In-depth knowledge of banking products, services, and regulatory requirements in India.
• Exceptional communication and interpersonal skills for effective engagement with clients and internal teams.
• Skilled in data analysis and reporting tools for monitoring performance metrics.
• Capability to thrive in a fast-paced environment while managing multiple priorities.