Banking Customer Service

Key Responsibilities:

• Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat
• Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner
• Adhere to compliance standards and maintain confidentiality of customer information
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution
• Update customer records and maintain detailed logs of interactions
• Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores

Requirements:

• Bachelor's degree in any discipline (Commerce/Finance preferred)
• 1–3 years of experience in customer service or support roles, preferably in the BFSI sector
• Excellent verbal and written communication skills in English (additional regional language proficiency is a plus)
• Basic understanding of banking products and processes
• Ability to work independently and handle high-pressure situations with professionalism
• Willingness to work early morning shifts as per business requirements