Axway ST Senior Software Engineer

Technical Skills:

• Autonomous with one programming language/scripting
• Autonomous with one Database. Good understanding of SQL queries
• Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
• Network protocols security (encryption / authentication / Certificates). Exposure of middleware technologies
• Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
• Knowledge of SSL / encryption / Keys / certificates.
• Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
• Experience working with Trading Partner Profile Management and configurations
• Cloud Awareness GCS/S3, skills on troubleshooting, logging/debugging
• Cloud / Managed Services / Product Support (L2/L3) exposure.
• Exposure on Cloud like AWS/Azure/GCP etc.
• Exposure on Dockers, Kubernetes and Container based technologies.
• Knowledge of Disaster Recovery
• Knowledge of No Downtime Upgrades
• Knowledge of SSO and its concept
• Knowledge of Log forwarders like Splunk etc.

Soft Skills/Operational Skills:

• Strong communication (both written and verbal) and client interfacing skills.
• Customer/Front Office engagement experience.
• Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
• Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
• Quick learner with an ability to acquire new skills in short time
• Flexible to work with and good team player.

Process [Must Have]

• Application/Production Support in 24X7 model. Production support experience (better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability.
• Application onboarding, patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.
• Addressing live issues and resolving them within pre defined SLAs with improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and organizing self as per delivery.