SO
Job Description
1) Technical
Mandatory:
- Expert on any of the Axway products / Any other competitor B2B product
- Knowledge of EDI domain and standards
- Familiar with Databases like MySQL/DB2/Oracle
- Good working experience on Linux and Windows environment
- Familiar with various network protocols e.g., HTTP/FTP/SFTP/SMTP
- Knowledge of SSL, SSH, LDAP/firewalls, Certificates
- Knowledge of SOAP/REST API
- Well versed on designing, developing, modifying and debugging various technical issues.
Desirable:
- Familiar with Linux (RHEL/SUSE)
- Familiar with Automation and pipeline tools for CI/CD (Ansible/Puppet, GiT) usage and exceution.
- Good to have experience with Bash and python/ Terraform.
- Familiar with Any Cloud (AWS or Azure)
- Familiar with networking concepts will be add on.
2) Operational
24*7*365 shift (with night shift and India Festivals / Public holidays). On call support from Home
3) Soft Skills / Experience
Mandatory:
- Good communications skills - both written and verbal.
- Experience on Upgrade and Migration Projects.
- Client engagement experience
- Knowledge of ITIL processes including Incident/Problem/Change Management processes experience
Desirable:
- Strong ability to map customer requirements to a solution approach
- Excellent customer service skills, both verbal and written
- Strong analytical skills and incisive thinking ability
- Excellent in Client Interfacing and customer co-ordination Skills
- Knowledge of product architecture
- Autonomous with one programming language/scripting