Avaya NICE CXone Developer

Job Overview:

• We are looking for a skilled NICE CXone Avaya IVR Developer with a proven track record in developing, optimizing, and managing IVR workflows utilizing NICE CXone and Avaya technologies.
• The successful candidate will possess practical experience in scripting within NICE CXone Studio, working with REST APIs, and familiarity with digital communication channels.

Primary Responsibilities:

• Design, develop, and sustain IVR applications on both Avaya and NICE CXone platforms.
• Create, modify, and enhance NICE CXone Studio scripts to facilitate diverse customer experience workflows.
• Integrate IVR processes with REST APIs to enable real-time data access and system interactions.
• Collaborate with business stakeholders to gather requirements and translate them into effective IVR solutions.
• Proactively troubleshoot and resolve issues related to IVR routing and call flows.
• Engage closely with cross-functional teams, including Operations, QA, Telecom, and Customer Experience.
• Document processes, manage version control, and provide technical support for all IVR-related deployments.
• Ensure that all solutions comply with best practices concerning performance, security, and regulatory requirements.

Desired Skills:

Technology->Network->Avaya,Technology->Network-VoIP->Avaya-VoIP