Avaya NICE CXone Developer

Job Overview:

• We are on the lookout for a skilled NICE CXone Avaya IVR Developer who possesses a deep understanding of creating, optimizing, and sustaining IVR workflows utilizing both NICE CXone and Avaya platforms.
• The successful candidate will have practical experience with NICE CXone Studio scripting, REST APIs, and familiarity with digital communication channels.

Primary Duties:

• Design, develop, and maintain IVR applications on the Avaya and NICE CXone platforms.
• Create, modify, and enhance NICE CXone Studio scripts to facilitate a variety of customer experience workflows.
• Integrate IVR flows with REST APIs for real-time data access and system interactions.
• Collaborate with business teams to gather requirements and translate them into efficient IVR solutions.
• Proactively troubleshoot and resolve any IVR routing or call flow challenges.
• Work in partnership with cross-functional teams, including Operations, QA, Telecom, and Customer Experience.
• Provide thorough documentation, version control, and technical support for all IVR-related implementations.
• Ensure that solutions comply with industry best practices regarding performance, security, and regulatory standards.

Desired Qualifications:

Technology->Network->Avaya,Technology->Network-VoIP->Avaya-VoIP