Avaya NICE CXone Developer

Position Overview:

• We are in search of a skilled NICE CXone Avaya IVR Developer who possesses extensive knowledge in crafting, optimizing, and sustaining IVR workflows on both NICE CXone and Avaya platforms.
• The perfect candidate will have practical experience with NICE CXone Studio scripting, REST APIs, and familiarity with digital communication channels.

Primary Duties:

• Design, develop, and maintain IVR applications utilizing Avaya and NICE CXone platforms.
• Create, modify, and enhance NICE CXone Studio scripts to facilitate various customer experience workflows.
• Integrate IVR flows with REST APIs for real-time data access and system interaction.
• Work collaboratively with business teams to comprehend requirements and convert them into scalable IVR solutions.
• Proactively troubleshoot and resolve IVR routing or call flow challenges.
• Engage closely with cross-functional teams, including Operations, QA, Telecom, and Customer Experience.
• Deliver documentation, maintain version control, and provide technical support for all IVR-related implementations.
• Ensure that solutions comply with best practices regarding performance, security, and compliance.

Desired Qualifications:

Technology->Network->Avaya, Technology->Network-VoIP->Avaya-VoIP