AssociBusiness Operations Analyst, Payments

Key deliverables:

1. Manage day-to-day payment operations with internal and external stakeholders including partner banks
2. Analyze transaction success rates and implement process/product improvements
3. Drive business and ad hoc reporting; support reconciliations with the finance team
4. Coordinate escalations, customer support, and maintain relationships with banks and networks

Role responsibilities:

1. Identify operational areas for technological intervention and coordinate implementation
2. Collaborate with business and technical teams for integrations and go-live activities
3. Handle internal queries, data requests, and escalations related to payment transactions
4. Maintain a customer-first attitude and drive prompt resolution of issues