Associate Specialist, Transaction Services-2

Role

• Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc.
• Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries
• Liaise with Business Owners, Suppliers to resolve their P2P inquiries
• Update and maintain working files, trackers for reporting purpose
• Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space
• Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy
• Plan and organize work so that Service Level Agreement objectives are met or exceeded
• Ensures compliance to SOX controls and maintains documentation as assigned

All About You

• Master's degree in Accounting or Finance and equivalent work experience (min. 5 years)
• Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools
• Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
• Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
• Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc.
• Experience with ERP systems, such as Coupa and Oracle (preferred)
• End to end AP knowledge
• Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly.
• Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results
• Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance