Associate Specialist - Engineer Platforms

Job Overview

Expereince: 4-6 years

Working Conditions: Flexible to wo rk in Shifts .

Key Responsibilities

• Provide Level 2 support for server infrastructure and VMware virtualization technology.
• Troubleshoot and resolve technical issues related to servers, virtual machines, and associated systems.
• Monitor system performance and implement proactive measures to ensure optimal operation.
• Collaborate with cross-functional teams to design and implement server solutions that meet business requirements.
• Perform regular maintenance tasks such as patching, upgrades, and backups.
• Create documentation and knowledge base articles for reference by team members.
• Participate in on-call rotation schedule to provide after-hours support when needed.

Requirements

• Prior experience in providing Level 2 support for server infrastructure and VMware technology.
• Demonstrated proficiency in troubleshooting server-related issues and implementing solutions in a timely manner.
• Certifications such as VMware Certified Professional (VCP) or MCP or equivalent are preferred.
• Strong knowledge of server hardware, operating systems, networking, and storage technologies.
• Excellent communication skills with the ability to work effectively in a team environment.
• Proven ability to prioritize tasks and manage multiple projects simultaneously.
• Willingness to continuously learn and adapt to new technologies in the server support domain.