Associate Solutions Engineer

MoEngage is looking for a proactive Associate Solutions Engineer to join our team. This role offers continuous learning on our cutting-edge tech stack and places you as a critical focal point within the company. If you thrive in a fast-paced environment, are customer-obsessed, and possess strong problem-solving and communication skills, you'll find ample opportunities for growth and ownership here.

Responsibilities

• Investigate, troubleshoot, diagnose, and resolve technical issues in a cloud/SaaS environment.
• Communicate effectively (both verbal and written) with our customers and internal stakeholders.
• Exhibit a customer-obsessed and 'roll up your sleeves' attitude to help resolve customer issues or queries with a minimum resolution time.
• Add recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets.
• Give constant and constructive feedback to team leads, product, and engineering teams to improve customer experience and suggest process improvements.
• Demonstrate strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
• Communicate well with different audiences (developers, technical, and non-technical users).
• Be flexible to work in shifts based on business requirements, including night shifts.

Note: This is not a developer profile and does not involve coding.

Preferred Skills

• Adept in any one or more programming languages like Python, Java, Javascript, Angular, React, HTML/CSS.
• Exposure to Linux/Unix operating systems and REST API.
• Exposure to Database (SQL/Mongo) would be a huge plus.
• Exposure and hands-on experience in one of the following: AWS, Kafka, and ElasticSearch would be highly preferred.
• Excellent communication skills in written and spoken English.