Associate Product Consultant - Reposit

We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network

As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email.

There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

In This Role, You Will:

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Document all communication with the client in Cvent's CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

Heres What You Need:

• Bachelor's degree with strong academic credentials
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks/Projects - preferably travel/hotel background
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team

Work Hours:

• US Shifts - East Coast