Associate Manager

Key Responsibilities:

Operations Management:

• Pre-Processing, Payment, and Clearing Operations: Manage the daily operations of cash management functions including pre-processing, payment, and clearing to ensure all activities meet prescribed quality standards.
• Static Data Unit Management: Oversee the setup, maintenance, pricing, billing, and management of static data, ensuring accuracy and timeliness of updates.
• Service Quality: Ensure operations are executed with zero defects, achieving and exceeding service standards set by the company.
• Operational Control: Ensure all daily operational activities comply with internal controls, risk management frameworks, and regulatory requirements.

Team Management and Leadership:

• Staff Supervision: Manage the team as per the organizational structure in Cash Management Operations. Direct the staff across Pre-Processing, Payment and Clearing, and Static Data Units.
• Performance Management: Oversee and manage individual performance against set objectives, providing guidance, support, and motivation to ensure high levels of efficiency and accuracy.
• Coaching and Development: Actively contribute to the development of associates by coaching, mentoring, and supporting their growth and career progression.
• Training and Support: Provide ongoing training, guidance, and support to staff in daily operational activities, enhancing their skills and knowledge of Cash Management processes.

Strategic Focus:

• Client Relationship Management: Foster and strengthen relationships with clients and customers by ensuring operational excellence and delivering exceptional service.
• Innovation and Digitization: Drive initiatives to innovate and digitize Cash Management processes, enhancing efficiency and improving service delivery.
• Service Quality Initiatives: Lead initiatives aimed at improving service quality, streamlining operations, and ensuring that service standards are consistently met.
• Leadership Development: Take an active role in identifying and accelerating the development of new generation leaders within the team.

Risk and Compliance Management:

• Risk Mitigation: Ensure that all operational activities adhere to risk management policies, identifying and mitigating operational risks where necessary.
• Regulatory Compliance: Ensure compliance with relevant regulatory and internal policy frameworks in all aspects of the Cash Management operations.

Operational Efficiency:

• Continuous Improvement: Initiate and implement process improvement initiatives to increase efficiency, accuracy, and client satisfaction.
• Collaboration Across Networks: Intensify collaboration with other teams across the network to streamline operations, improve communication, and ensure cohesive service delivery.

Skills and Experience:

Core Skills:

Cash Management Expertise:

• In-depth knowledge of cash management processes, including pre-processing, payment and clearing, and static data management (set-up, maintenance, pricing, billing).
• Experience in managing operational activities in a payment processing environment and ensuring high-quality standards.

Leadership and People Management:

• Ability to manage and lead teams effectively to achieve operational goals and deliver quality service.
• Proven ability to coach and mentor staff, fostering a positive team culture and encouraging continuous development.

Service Quality Focus:

• Strong focus on meeting or exceeding service level agreements (SLAs), ensuring quality service delivery with zero defects.
• Strong understanding of service quality metrics, and ability to drive initiatives for continuous improvement.

Process Improvement and Innovation:

• Experience in driving process efficiency and automation initiatives within cash management operations.
• Ability to innovate and improve business processes, leveraging technology and digital solutions to streamline operations.

Risk Management and Compliance:

• Strong understanding of risk management principles and ability to ensure compliance with internal controls and regulatory standards.
• Ability to identify and mitigate operational risks while ensuring the smooth execution of daily activities.

Client Relationship Management:

• Experience in building and maintaining strong client relationships, with a customer-focused mindset.
• Ability to interact effectively with clients to understand their needs and ensure service expectations are met.

Effective Communication:

• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to engage and motivate team members and collaborate across various functions.

Experience:

• 5+ years of experience in cash management or payments operations, ideally in a banking or financial institution.
• Experience in leading teams and managing daily operations, with a focus on process efficiency, service quality, and client satisfaction.

Educational Qualifications:

• A Bachelor's degree in Business, Finance, or a related field is required.
• Additional certifications in operations management, risk management, or project management are advantageous.